When you first sign up for ZashPay, we ask you to provide the routing and account numbers for your payment account. We ask for this specific information in order to confirm your financial account information, as well as ensure the security of your account transactions. If the routing number you provide matches a participating ZashPay financial institution, you'll see a message on-screen telling you that, and giving instructions on how to access ZashPay through your bank.

You can also look up your financial institution by name on the ZashPay website and know whether or not they offer our services. If they do offer the service, you will be directed to their online banking page. If they do not offer ZashPay, you can complete your registration at zashpay.com and still enjoy the benefits of sending and receiving money the easy way!

Yes! Over time you will see more and more financial institutions offering ZashPay through their own websites. In the meantime, you can begin using the service today at zashpay.com to send and receive money electronically.

Currently, ZashPay is only available for use between banking accounts and registered users residing in the United States, as well as military personnel with an APO address. Residents of eligible U.S. territories can receive money, but not send it.

The ZashPay service is offered through financial institutions across the U.S. by Fiserv, the company that powers online banking and bill payment for thousands of institutions and millions of consumers nationwide. You may not recognize the Fiserv name, but if you use online banking and bill pay, chances are you already use a service that comes from Fiserv!

When it comes to the safety of your information and your money, the ZashPay service is backed by over 25 years of experience in handling online payments for most of the country's top banks, brokerages and credit unions. If you'd like to see whether your financial institution currently partners with Fiserv for online bill pay, visit Fiserv.com

When you send or receive money through zashpay.com (as opposed to your financial institution's website), CheckFreePay Corporation or CheckFreePay Corporation of New York (for New York residents) each a licensed money transmitter enables your transactions to be processed — safely, quickly, and electronically — between you and other people. CheckFreePay Corporation (and its subsidiaries, including but not limited to CheckFreePay Corporation of New York1) — "CheckFreePay" — is part of the Fiserv, Inc. family. For nearly 20 years, CheckFreePay has been processing in-person payments for various billers. With a reliable network of more than 20,000 agents nationwide, CheckFreePay processes payments for 50 of the top 100 utilities across the country.

1 CheckFreePay Corporation of New York is licensed as a Money Transmitter by the Banking Department of the State of New York.
View Money Transmitter Licenses

To get in touch with one of our sales executives, please call Fiserv at 800-872-7882 or e-mail getsolutions@fiserv.com. You can also learn more by visiting http://www.zashpay.fiserv.com/fi/

If you use the ZashPay service through your financial institution's website, please contact them directly.

If you use the ZashPay website to send or receive money at zashpay.com, call our ZashPay customer support line at 877-898-5343.

• Select option 1 if you are new to ZashPay and have product questions or questions about money that's been sent to you
• Select option 2 if you are already registered to use ZashPay

When signing up for ZashPay we will ask you to provide certain personal information in order to validate your identity before you can use ZashPay. Your privacy is our utmost concern and these measures help us ensure that only you have access to your account. For more information, please read our privacy policy

You'll also be asked to enter your payment account and contact information and to create a user name and password to ensure the safety and security of your ZashPay transactions.
Learn more about our enrollment process

The security of your money and your data is important to us. ZashPay payments leverage industry-leading security standards to protect your information and your money. We monitor all of our payment systems around the clock, and work to proactively identify potentially fraudulent or suspicious activity to protect you and your money.

Learn more about ZashPay safety and security

Your ZashPay user name and password allow you and only you to use your ZashPay account. You'll be required to enter your user name and password each time you sign in to ZashPay.

Each user name must be unique, so if your desired user name is already taken you'll be asked to select a different one.

You'll also be required to create a password for your access to the ZashPay service. You should choose a password that other people cannot easily guess. For example, avoid family-member names and birth dates, and be sure to not share your password with anyone!

You can only use payment accounts with check writing privileges. For example, checking, DDA and money market accounts are accepted, but credit and debit cards are not (unless they are tied to an account with check writing privileges).

No, you can only use one payment account for ZashPay. If you want to change the account you're currently using, simply go to Service Setup and enter new account information. Please keep in mind that this change will cancel any pending payments you've sent to others (your payment history for the old account will remain available through the History link). Certain pieces of information (such as your name) can't be changed online for security purposes.

We will verify your information for your security and protection. This verification process does not affect your consumer report, your credit rating or your credit worthiness. We use this process to verify the personal information you provide to us and to establish transaction limits.

Note: We will notify you if we are unable to verify your information. You will not be able to use ZashPay to send or receive money until your identity is successfully verified.

Federal law requires us to verify the identity of all users of ZashPay before letting them make or receive payments. We use consumer reporting agencies to help us provide a secure and efficient way to verify your identity.

On the Send Money page, you'll enter your account information and click Confirm Account to start the verification process. Once your bank account has been verified, you'll receive an e-mail notification. From there, you'll be able to start enjoying the benefits of ZashPay!

We verify your account to provide an extra level of assurance that the bank account is actually your account or an account that you are authorized to use.

Note: The information you need to verify your account is available on an account statement from your financial institution (such as your transaction history in online banking). Account confirmation transactions have ACCTCONFRM or similar wording in the description.

To confirm your account, we make two small deposits (of less than one dollar each) into and one withdrawal from your account. (The withdrawal is the sum total of the two deposits we made.) The deposits and withdrawal appear on your monthly statement from your financial institution (either online or mailed to you) with ACCTCONFRM or similar wording in the description. This information can be found on your statement and will be used to verify your account.

To find the amounts we deposited into your bank account, you can:

• Look at the statement from your financial institution, either online or one that is mailed to you.
• Call your financial institution and ask for the verification deposit amounts.

Note: The deposit amounts are identified with ACCTCONFRM or similar wording in the description. The description of the deposits may vary slightly, but should contain some indicator that the deposits are for an account confirmation.

While verification transactions usually show up in two to three business days, in rare instances it can take up to a month for the bank account confirmation deposits and withdrawal to appear on your statement. The account confirmation deposits and withdrawal are identified with ACCTCONFRM or similar wording in the description. The description of the deposits may vary slightly, but should contain some indicator that the deposits are for an account confirmation. Some other ways that you can get this information are to check your account statement online or to call your financial institution and ask for the confirmation deposit amounts.

To change your personal information, sign in to the ZashPay service and go to Service Setup. From there, select the information you need to update and enter the appropriate changes. Certain pieces of information (such as your name) can't be changed online for security purposes.

It's important to keep your personal information up to date so that we can contact you, if necessary.

If you forget your password, you can reset your password online by clicking the Forgot your user name or password? link on the Sign In page; simply follow the instructions on the Reset My Password page to choose a new password. In order to verify your account and identity, you will be required to enter the last digits of your primary checking account, as well as other information you provided during enrollment.

For security reasons, our customer service representatives cannot tell you your current password over the phone, but if you're unable to reset your password online, they can assist you.

Note: If you type your password incorrectly five times, your password is revoked and must be reset.

Yes! All you have to do is sign in to your ZashPay account and go to Service Setup. From there, just select the option to change your ZashPay user name and password and enter the appropriate changes.

Your new user name and password are effective immediately and you will be required to use them the next time you sign in to ZashPay.

To change your payment account information or to use a different payment account, go to Service Setup.

Certain pieces of information (such as your name) can't be changed online for security purposes.

It's important to keep your payment account information up to date so that we can process your payments.

You can cancel your ZashPay service by visiting the Service Setup and selecting the option to cancel your service.

Quick Facts about Canceling Your Service:

• Any pending payments are canceled. ZashPay displays a list of the pending payments before the service is canceled
• You no longer have access to your payment history. You can download a copy of the history for your records before you cancel
• If you decide to use ZashPay in the future, you must sign up for the service again
• In accordance with Federal law, information about your ZashPay transactions will be retained on file for up to seven years

With ZashPay, you can send and receive money between you and those you know* — and you can do it where you bank online (through participating financial institutions), or through our site at zashpay.com. All you need to know about the receiver is their name and either their e-mail address or mobile phone number!

ZashPay allows you to send money to anyone*, using only his or her name and e-mail address or mobile number. We will only use the e-mail address or mobile number to notify a recipient of the payment and how to claim the money. The money is sent directly from your existing checking account to their account.

*Terms and conditions apply.

You can sign up today to begin using the ZashPay service to send and receive money, either through online banking at participating financial institutions across the U.S. or at zashpay.com. When you sign up at zashpay.com, your banking account information will have to be verified in order to send money. Once you've received the test deposit and withdrawal in your banking account, you will be directed on how to verify those transactions. You can then begin using ZashPay!

Learn more about how ZashPay works

Someone who has never registered for ZashPay before has 12 calendar days to register and claim the money. The money does not leave the sender's bank account until it is claimed, so if the money goes unclaimed, the sender will receive an alert letting them know that the payment has expired.

If you send money to someone through the ZashPay website, you as the sender will incur a 75-cent fee. The receiver does not pay a fee. If you send money to someone through your financial institution's online banking site, that fee will vary and is determined by each financial institution.

ZashPay allows you to send money to anyone*, using only the recipient's name and either an e-mail address or mobile number. We will only use the e-mail address or mobile number to notify a recipient of the payment and how to claim the money. The money is sent directly from your payment account to their account — after they have signed up for the ZashPay service.

*Terms and conditions apply.